We were told to expect a certain level of service at a certain price, when we got the bill the price had risen dramatically and were told "you exceeded your plan so we had to charge you more". The truth is we were lied to just to get our business. From our internet access or pipline to our email, the mess we found ourselves in after engaging with Digital Reach in Dallas, Texas ended up costing us double because we had to hire another IT Outsourcing firm just to get us functional. They have plenty of certifications on the wall but it's the way they do business that should make you run away if they come calling. Unprofessional, deceptive and unethical would be the three words I would use when recommending them for a job. Oh and Dell, you might check into them, the owner Erik will gladly share how to ***.