Bought ticket in March for the flight in May. Flight got canceled. Im still waiting for my money back. Whenever I contact customer service a) they said Ive got refund back b) telling me that theyll check information and will contact me within 24hrs. Of course they dont c) yesterday woman finally admitted that refund hasnt been processed. So all this time theyve been lying to me. If you have an opportunity to avoid this company service-buy tickets somewhere else otherwise youll never see your money again User's recommendation: Ctrip is a bunch of thieves.