They provided a window to pick up the the luggage but DHL did not show up. We had a flight to catch and this no-show was about to cost of our flight. Contacted them but couldn't track the driver and did not even share a tracking no with me. Had to rent an Uber XL to take all the suitcases to the local DHL office 15 min before they close. They said the luggage will arrive in 7 days, as soon as I landed next day I saw a missed call from DHL that we are on our way to deliver! Tried to call DHL back on th no provides but they were not available. There was no one home so I had to call someone to go and recurve the stuff. What a mess. How they have 9.5 rating in the other website *** knows