My daughter made a complaint to Busuu yesterday because she noticed they had auto-renewed her subscription without notification or warning. She subscribed just over a year ago but didn't use the app very much so did not intend to renew. In her 1st year, she paid an annual subscription of £39.99 In her second year (recently) they debited her payment card by £79.99, an increase of 100%! Again, she received neither notification, warning nor any request for consent. She is a 20-year-old, unwaged student. She received a reply from them today explaining their auto-renewal policy (which is buried in their Ts &Cs apparently) and informing her that she can still enjoy access until 23 May 2022. The response made no reference whatsoever to the doubled payment. Any company that works in this way can't possibly have a legitimate product. Busuu's method is devious, greedy, cynical and pays no regard to the consumer. Busuu should be thoroughly ashamed. Clearly, their aim has nothing to do with helping language learners and everything to do with lining their own pockets.