19 Apr, 2021 → by ClaimboUser675939
Delivered package to security guard without being informed
The status of my order had 'Delivered' but I hadn't received it. I wasn't informed by the courier that it had been left with the guard. It took a while before I finally found it but had to do the looking myself. This was not a good customer experience at all. A text message or phone call from the courier that he left the package with the guard could have been helpful.