Booked a resort stay for roughly one year out; purchased cancellation package at same time. Cancelled trip more than 60 days out due to Covid-19. Assured refund coming within 60-90 days. Now were at day 115 with no refund still. Ive called FIVE times, assured each time it will be coming by days end, we properly followed the steps for the refund. I am now filing a dispute with my credit card company for the refund as well as filing complaints with every consumer forum I can find and the FTC. RCI Travel is a terrible company to deal with! Avoid them and NEVER, NEVER EVER use them for any vacations. User's recommendation: Avoid RCI Travel.