Our Vodafone fibre internet connection stopped working on Friday night. When I investigated, our neighbour was having their internet connected so I asked the technician if he had disconnected ours and if he fix it. He said because he didn't work for Vodafone he couldn't do anything (even though he broke it - he was from MasMovil so will not be contracting with them). I then called Vodafone to ask if someone could come repair it. As it is pandemic time and my partner works from home, I asked for it to be fixed urgently. They sent a technician out on Saturday morning who tried to fix it, but said something else was wrong that he could not fix but had escalated it to be repaired. I then called Vodafone customer service, again stressing the fact that my partner needed to work at 8am Monday so it needed to be fixed urgently. I was assured multiple times that it would be repaired before 8am Monday morning. I even called up late Sunday night, and again was assured it would be. It is now Tuesday evening and I have called multiple times, each time being assured by Vodafone that it would be repaired "in the next couple of hours". On my last call I was told that the deadline to fix it was another 3 days - I'm not sure where this deadline comes from and why it was not mentioned in any of my previous interactions or why I was told it would be fixed by Monday. I asked that my account not be debited for the payment for this month due to the inconvenience caused, not by the downed service, but by the continuous lies by their staff that it would be repaired. If they had been honest from the get go, we could have made alternative arrangements for my partner's work but now she has already gone 2 days without being able to do her job, and likely up to a week!