I have 2 boxes, one gets all the channels in my package the other does not get ch 51, After 3 1/2 hours with being transferred to 6 departments, 2 managers & 1 supervisor they all agreed my box was defective. They said since I was a 25 year customer there would be no charge & would send me a new box. Then I get an email that says a service man would come out & up grade me to recording boxes that I didn't want. More calls & they refused to replace my box. Then they added a charge on my bill for 69.00 dollars.