My parents took my mothers phone into the Weatherford, Tx location to have the screen repaired. Phone itself was working fine other than the battery would run down pretty fast and she had some cracks in the screen. Other than that the phone operated flawlessly. No problems with touch screen at all. They replaced her screen and battery, had her check immediately if it would power on, which it did. They went straight home that evening, charged it and went to bed. When she woke up the next morning and went to look at her phone the phone would not respond to her password. Turns out the top half of the digitizer quit working. She and I took it back over to Weatherford, because it obviously is under warranty, to have them replace it. The long haired guy took her phone to the back and then came back out and said that he can't warranty it because the phone had water in it. He proceeded to show us and low and behold, a perfectly round little bubble of water sat right on top of this little raised metal piece. Yes, I said a perfectly round "bubble" of water. Strange right? It was just amazing how this little round bubble of water was able to stay in it's form after being "supposedly" closed up in this phone. Really, you think because my mother is deaf that she is "dumb" as well?? Pathetic! SMH. Good try on trying to cover your butt. Needless to say he would not warranty it due to his "claim." This phone had been no where near water in the less than 24 hrs from the time he "repaired" it to the time we took it back. NO WHERE NEAR WATER! He literally ruined an $800 phone to try to cover his butt. The reason I say "cover his butt" is because we got a "second opinion" on what was REALLY going on with the phone. Come to find out, when he went to replace the screen he tore the small strip that hooks up to the digitizer screen. Hence, why only half of the touch screen would work since part of the strip was still in tact. Absolutely appalled that a business would deceive it's customers in such a way. Will never be back!......By the way, I had them repair my daughters screen a few months ago and she has been having issues already. I thought it was something she had done, but she swears she hasn't dropped it or anything. Now I feel bad for thinking she did something to it knowing what we know now about them.