Good afternoon, I reported my malfunctioning refrigerator which is still under warranty to Defy national head office in December 2020. The technicians came out three times from January to March 2021 to fix it but could not succeed. The technician eventually told me the fridge is irreparable. The defy head office approved an exchange for fridge and referred my case to my local defy Midrand branch, Johannesburg. After contacting the branch several times without success, I eventually managed to got hold of them. I was told that the fridge was out of stock and will arrive middle April 2021. On 20 April 2021 I made follow up and was promised that the fridge will delivered and exchanged on 23 April 2021. Till to date I am still waiting for exchange and unfortunately can no longer get any assistance from the Midrand branch as the persons responsible are never available. My reference no assigned by Defy head office is 1424105. Kindly assist resolve the issue Regards, Livy Mapodile Azaadville Krugersdorp [protected] [protected] [protected]@msn.com