To Whom It May Concern: I am the owner of the house at 20928 - 96 Avenue, Edmonton Alberta. We moved into this new house on November 30, 2018. All the appliances in the house are in our property purchase, but the quality of these Whirlpool appliances really disappointed us. After 10-month moving into the house, we found a large area of rust on either side of the panels in the range (see attachment). Soon the light bar in the microwave highlighting time appeared to be burnet out (see attachment). We made a complaint to Whirlpool Services, but was turned down with the reasons either cosmetic issue not under warrant (range) or out of warrant (micro)... Recently we found another problem in our fridge that its gasket fell apart (see attachment). After carefully checking, I found that the rubber gasket on the right door tore was caused by the vertically-hinged seal that pressed it if the right door was closed ahead of the left door. Your manual book doesn't require or warn users to close the left door first ahead of closing the right door or will damage the gasket. Therefore, I believe this is a technical problem. After further observation, I found that two double doors in our fridge are not on the same level (see attached photos). I am not quite sure if it is the reason for the problem, but what I know is that the right door of this fridge has been replaced by Whirlpool technician shortly after we moved into the house. I expect your investigation. We need a fair, reasonable explanation and treatment for this matter. Caiming Gao