On 20/09/2019, I purchased a fitted kitchen from the merlin's store in Huelva, which include a Beko combo fridge, mod RCNA366E40XB A+++, It took over a month before the fitters fitted the kitchen and on the day, they discovered that the area for the freezer was too small when they tried to push the freezer into a too small space, it was pulled back out and a piece of the kitchen top near the sink cut off to force the freezer into its place. The plug to the freezer was in assessable because it was stuck against a wall and the freezer. I have had never moved the freezer or had any reason to until early March 2021 when we had a power cut for over 12 hours. And needed to get to the plug for the freezer, I then discovered that the freezer had been damaged when the fitters had been forced it into the too small space up against the kitchen top which had been poorly cut and a broken plug socket in which the freezer was powered . As a result, there is severe rusting to the area where the paint has been scratched off the metal. This can clearly be seen on the provided pictures. I made my findings known to the kitchen sales managers and was told by one" The guarantees is out of date, . I need to contact Beko to have them check the freezer. Beko's warrantee is still valid but it does not cover rust damage. 08/05/2021, I returned to Merlin's store and was told by the kitchen section manage " You have no proof how it happened ". But was directed to an over manage who viewed the provided pictures and stated that he would send someone to inspect the freezer. 10/05/2021. Members of staff visited and inspected the kitchen and freezer fittings, he stated that the freezer was fitted in a too small space and the kitchen top needed to be replaced and the space made bigger for the freezer, also that he would contact Beko to find out how much it would cost to replace the damage side panel. Heard nothing for two weeks so after making contact he replied, The kitchen section tells him that the damage to the refrigerator is not due to a bad installation or a product defect and the warranty does not cover it, Beko can be contacted on their website or customer service. Few days later, letter received from merlin's stating that the scratches were caused by the horizontal movement of the appliance repeatedly. See attachments