The customer service at the Plainfield NJ office is horrible. The doctors receptionist, Merrel is my biggest complaint. She is very unprofessional and was nasty during our phone conversations. Dr. Amira Yamato sounds and speaks pleasant enough but to me she's all about making money for Pearl Vision and having me come back numerous times for NOTHING. I feel because I did not order my contacts through pearl vision that she has held up my order for days now. I still have not received my contacts because she did not complete the necessary paperwork even after I told her I am fine with my contacts and I do NOT need a 3rd visit to see if they fit. I have worn contacts for over 30 years. To me this was a stall tactic because I chose to buy elsewhere. I am disgusted with the lack of service from Pearl Vision and someone should look into this Plainfield, NJ office. Horrible!!! The receptionist especially as she is the first person we speak to she should be polite and professional. I will never use PV again! I will never recommend anyone to you!