Update by user Nov 17, 2020 Resolved. Original review updated by user Oct 18, 2020 I called 4 times to inquire about my order. Apparently, they do not track who has been in my account, and they made me repeat my information each time. I have been hung up on twice. They did not address or apologized for anything. I cannot believe these are the people who are supposed to help customers. Ashley - hung up on me and the Gary who was supposed to be a manager told me something different then the first person, I talked to. Then told me my options and said I could cancel my order, but he did not realize I have 1/2 of my order already. Then he says these are my options - think about it and get back to us, have a nice day and hung up. WOW. User's recommendation: DO NOT GET ANYTHING ON BACK ORDER-.