I purchased 3 Canon Rebel cameras through frys.com and only received 1, which incidentally, was delivered a week late despite paying extra for expedited shipping. Upset with frys.com lack of action in either reshipping or refunding my order, I returned the camera I received and wished to shop elsewhere. They credited my card for the camera I returned but have yet to credit me for the remaining balance of $1623.15 It has now been over 2 months, and I filed a dispute with my credit card company for the remainder. Only now has frys.com contacted me, and they treated me horribly. Their representative interrogated me, pressed me for personal information FAR beyond the scope of this transaction (where I work, who I purchased the items for, what equipment I currently use, etc.) and overtly implied that I was a liar, thief and cheat and that I would be prosecuted for fraud. I have never felt so violated in my life. I have been extremely polite and patient for 2 months, waiting for this to be resolved (after all, things can and do happen. Yelling is never going to help anything), getting nothing but automated email replies and the general runaround. The first genuine response I get is a voice on the phone trying to bully me for being foolish enough to shop with frys.com in the first place. All I have to show for doing business with them is a $1623.15 charge and some company goon threatening me on a national holiday (MLK day) no less. I'm not sure that you can help at all with my situation, but if anyone reads this, please PLEASE save yourself the trouble and shop anywhere other than Frys.