1 Jan, 2018 → by ClaimboUser787856
customer service and furniture still not delivered
1
Order a special order couch on 10/10/16. Was told and signed off on an 8-10wk lead time. Had to call numerous times for updates of status of delivery and kept being told estimate is 12/7/16 but was told latest would be right before cnristmas. Two days prior to 12/7/16, I of course had to call the store to get an update and they tell me it is going to be another 4wks with an estimate of 1/4/17. I went in and complained to store manager on 12/6 about no communication or follow ups from anyone and was told they would look into issue and call me back in 24hrs. No call received, waited 3 more days and then went back on 12/10 asking why nobody contacted me. They again said they would check my account and call me with any changes of the 1/4/17 delivery estimate. Went back to store on12/28/16 because I of course was not contacted and I am told now my delivery estimate is 1/16/17. Did anyone call me to inform me of what was going on?! Nope! If I hadnt gone into the store I probably would not know that my delivery had been pushed back yet again. And trying to contact corporate is a joke, nobody gets back to you from there either. Please save yourself the time money and aggrevation and purchase from another furniture store.