1 Jan, 2018 → by ClaimboUser787856
customer service and furniture still not delivered

1

Order a special order couch on 10/10/16. Was told and signed off on an 8-10wk lead time. Had to call numerous times for updates of status of delivery and kept being told estimate is 12/7/16 but was told latest would be right before cnristmas. Two days prior to 12/7/16, I of course had to call the store to get an update and they tell me it is going to be another 4wks with an estimate of 1/4/17. I went in and complained to store manager on 12/6 about no communication or follow ups from anyone and was told they would look into issue and call me back in 24hrs. No call received, waited 3 more days and then went back on 12/10 asking why nobody contacted me. They again said they would check my account and call me with any changes of the 1/4/17 delivery estimate. Went back to store on12/28/16 because I of course was not contacted and I am told now my delivery estimate is 1/16/17. Did anyone call me to inform me of what was going on?! Nope! If I hadnt gone into the store I probably would not know that my delivery had been pushed back yet again. And trying to contact corporate is a joke, nobody gets back to you from there either. Please save yourself the time money and aggrevation and purchase from another furniture store.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Huffman Koos Furniture you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.