Out of service for April20-April 24, 2020, while customer service and technical support decide how to restore my service. Once restored they changed my channel package from choice to preferred extra and now wants to charge me $185. Contacted customer service who states there cannot be any adjustments because bill has already been sent out. So I am left to pay for a package of $185 I did not ask for or my service will be interrupted again. Customer Service states a $30 discount will be reflected on the next bill. Why am I being charged for a $185 package I didn't ask for or change. This is my point. A week without service and all you can offer is $30 discount. I have been a 10 year customer and this is how they treat you.