While Abbott customer support does seem to answer the phone more quickly these days, their "process" for reviewing Libre accuracy problems is very cumbersome and demeaning to customers. Unfortunately, due to repeat problems, customers are as familiar with the "process" that requires their "specialists" recite the same list of potential issues each time in attempt to "educate" customers on the product. It takes too much time and implies/assumes the customer knows nothing about Libre or diabetes. And there seems to be a new requirement (according to Supervisor Jay) that we need to call in again after 3 hours to validate that the problem of bad sensor readings still exits (even though two instances of 100% and 70% variance between blood and sensor readings were provided). The only customer options are to return to finger sticks or move to DexCom.