17 Mar, 2021 → by ClaimboUser671124
Cub cadet/ transmission/ unethical behavior
1
I have a Cub Cadet ridding lawn mower Serial # 1JO24H30025. I've owned it for five or six years. According to my dealer: ( Country Gardens ) Roxboro N.C. 27574; this lawn mower is one that has had issues with the transmission from the very beginning. This information was not given to me until lately. Sometime ago I went to the dealer and ask if they could fix a problem I was having with it when trying to reverse the mower. He said that they couldn't fix it but, at that time nevr mentioned anything about a factory transmission problem. My mower is in mint condition, almost like new all but the tranmission. It has between 150-200 hours on it. I am a Cub Cadet . well pleased customer. I also own two other Cub Cadet, both older than this one. I'm wll pleased with the product and the dealer. I will even say I will continue to buy Cub Cadets. However, while my mower might be out of warranty, I don't think if fair to me or any custumer to be left in the dark about an issue such as this. If you, as a company knew this problem existed, I and, any other custumer should have been notified years ago so the problem could have been resolved. I. personally don't think it's the dealers place to tell me! If the company knew the product was defective, you should have written me a letter explaining to me the course I should take. I talked to a lady in your complaint department. She said the transmission was $700.00 and, the she would give me a 10% discount. She even tolled me that the warranty had been extended by another sourse to five years or 200 hours. My mower is righ on that line! I feel as a Cub Cadet customer that you as a company have not been completely upfront to me as a customer. I will have to mower repaired but, I will never forget the fact that you, as a company are not willing to be completely honest about all you know. I'm an electrician by trade. If I come to your business and put up a light fixture that I knew had problems and more than likely woundn't give you the years of service it should, you feel the same way about me.