17 Jun, 2021 → by ClaimboUser935223
Cruise Billing
1
We had a cruise booked and fully paid for in 2020 which was canceled (booking 660557). A cruise for 2022 was booked (2934237). The base fare of the 2022 cruise is less than that of the 2020 cruise. For the past two months, numerous emails have gone back and forth with a Celebrity Concierge trying to explain in detail how the numbers on the booking confirmation were derived. As of today, Celebrity has not provided us with an answer as to why we owe money on the 2022 cruise. Whatever help you can provide would be greatly appreciated. Thank you, Vincent & Norma Morris [protected]@aol.com