17 Jul, 2021 → by ClaimboUser266774
Cruise
1
Scheduled a cruise out of Nassau, but didn't get my PCR test since the "health visa" said it was not required if vaccinated. Once at the airport, 2 hours before my flight, I realized the requirement. The airport testing facility was running late, so I called RCL and spoke with the agent and was advised to move to the next flight and go to an outside facility for rapid testing, which cost me over $400 for two tests. I called two more times and both agents told me not to worry and to enjoy my cruise, that someone would be there to assist me when I arrived. I landed at 7:45pm (cruise left at 9:00pm) but they refused to let me board. I had purchased Air2Sea, which supposedly guarantees your transition to the ship. They were EXCEPTIONALLY rude and not helpful at all. I'll never cruise with RCL again. Now trying to get back my approx $15k I paid for this cruise.