I began searching online for credit card mechant services on September 11, 2019 I was looking for a 5 ***** one. Merchant one was a 4.5 out of 5***** I figured this was the one. I filled out the necessary info and was contacted by one of their Reps. named Danny. He promised me next day delivery of the necessary equipment to start processing credit cards. Well, when that didn't happen I tried to call him and he did not answer nor did he return my phone calls he deliberately made himself unavailable. Instead, some lady called and said I wouldn't receive the equipment until about 5 or 6 days. I was very angry and felt helpless. I waited the equipment finally arrived so I called the # for activation and coaching on how to operate the processor. Some lady answered that didn't have a clue as to how to teach on how to use the machine I ende up teaching myself. On Sept. 18, I processed a card for the amount of $798.00 for automotive services I waited 24hours for the money to show up on my Bank statement and that didn't happen. I began to get suspicious and called Merchant one first some lame, incompetant, lady answered that was not able to help so she turned the phone over to some man he informed me that I had to fax him over a bank statement plus the service order regarding the amount of $798.00 in other words proof. For me being in business for the first time it was an extremely bad experience I'm seriously thinking about changing credit card processing provider since I actually read your bad reviews.