Purchased Covermate 1 Spa Cover Lifter and paid extra for one that is made for Master Spas. The lifter did not look anything like the one on advertisement and it did not work with Master Spa swim spas. I tried to call Leisure Concepts but they do not provide technical support. The directs provided are a joke and they do not provide installation videos. I called Spa-Mart but they also did not have technical support. I hired a local Master Spa maintenance man who tried to install and told me it will not work. We ended up buying a Leisure Products Cover Ex Cover Valet that worked. It actually looked like the picture on the box. Bottom line Spa-mart sold me a product that does not work and refused to stand behind product. I was told I could return but I had to pay for shipping and "re-packaging" fees. I returned product (Paid $73.55 US Mail) on 6/14/21 but have not received refund.