I was to travel with my retirement community on a GCT river cruise April 1, 2020. Because of the virus the cruise was cancelled. I received an email with 3 options. Option #3 was to receive a full refund. I even talked to a GCT agent how and when this refund was to occur. Then I receive another email stating they can't give a refund. You have to book another cruise with them sometime in the future. According to GCT it was an "executive" decision . In my opinion this is a very poor business practice to promise and then change your mind. What kind of reputable business does that? We have traveled with Viking before and was very pleased. I heard Grand Circle provided more services and we would like them much better. We were willing to give them a try. I'm very disappointed in Grand Circle business practices. + Pat Schmidt