I had booked a vacation package last year, but had to cancel due to the pandemic. Costco provided me with an airline credit. I recently tried to rebook my vacation package through their travel website, but I couldn't due to the airline credit I had. The Costco Travel agent charged me way more for the same vacation package that I could book myself on their travel website. I tried numerous ways to explain to the travel agent that the price was incorrect, and he provided me with numerous reason but none made sense. At the end, Coscto came through and honor the price on the website and gave me a credit for the difference. User's recommendation: I'm very satisfied with the result of my complaint but spend hours on the phone to get this issue resolved.