Delta Dental of Michigan is a horribly run company. "We are experiencing longer than usual hold times, we apologize for any inconvenience.." This is the second time I had to call Delta Dental of MI - this time my dentists office called to say Delta told them to have me call them. Does that make sense? Could they not pick up the phone? I knew right away I was in for another nightmare. The first call took 16 minutes and 11 seconds to get a representative then the call was dropped. Now 11 minutes into my second call. Between calls I called Laura Czelada's number the COO who is soon to become the President and CFO in MI. Guess what they close at 4:30 PM. I left a message and for her assistant Mary. Let's see what happens. There have to be better alternative companies to buy dental insurance from. God help us all.