It is shady shady under the bell MTS umbrella. I was initially offered a "connecting families" offer in January/ February for $10 a month . as per the notes that other representatives were able to read, they were all informed that I then called immediately back so that I could have my 50Fibe service back as the connecting family offer for $10 the band width could not even open up my email in google. I was then conventiently bummed to a service of $110 a month instead of my contract of $40 a month for home internet service. I had to call several times to get my original service Finally in April I was able to get my original offer and service of $40. Then it happened again Bell bumped me off of my service and started to charge me $110 a month. When i tried to call very poiletely to disguise, or to chat Nobody knew anything about my previous service. they could not even find my account number> ... Where are the notes? They are there but somehow missing? It is shameful that after being shuffled for 3 hours and given 5 phone numbers to call (not even being transferred) I was asked to "prove" that I had this account of $40 and that there is "nothing the representative can do to help as my account is deep in arrears". (2 months of $110 instead of $40) I was shuffled around for 3 hours, spoke to dariana, Frankie amoung others and nobody could find the history of notes not even my account number. I was given over 5 phone numbers to call. Lucily I document everything. If I did not have this chat conversation documented myself from back in April when i had to get my service reconnected to the $40 a month instead of $110..., and I am sure many other low income families are experiencing this. It is very convenient Bell pushes low income families off - to force them to now pay $110 for Internet service instead of $40. Surely the representatives and bell of whom targeted me in the first place as a low income family knew that To bump us off our $40 a month service to then ask for $110 a month for a service was not right. Being asked to PROVE that I had a contract with them? The representatives viewing the notes that my account is in arrears for $110 a month and that I did sign up for connecting families yet where are the notes that my service was for $40 a month before? Shameful Bell advertised they are connecting families... it is more of a total disconnect... and even more of a hassle and struggle for low income families.