Save yourself the time and aggravation and go somewhere else. They make a simple process so complicated. They are rude on the phone and unorganized. Exactly how is a person supposed to know there are two eye doctor practices operating out of one location? When a customer says I need to come in I know my insurance wont pay for the visit I dont need to have it brought up multiple times! Too many details to rehash go somewhere that makes it easy and doesnt talk down to you and isnt snippy on the phone. I called a competitor and had same conversation and it was easy! User's recommendation: Don’t go.