I scheduled a towing at 5 pm. They were asking for money upfront when I pay for towing with my insurance. They said they do not show me with coverage wanted the date my service. Called back with a supervisor they were not charging me said they would be out in 45 minutes at 6 pm. They never showed up. I called and was hung up on twice. Bad customer service I would warn people not to use the general. Poor insurance poor customer service. Rip off reporting to BBB