I was at your university store at 10:50am waited till 11:05 and went to the drive through window and was greeted by the manager, who informed me that they were not open yet. I said you open at 11am,she said that the store was not ready to open. I replied when I drove in all the employees were standing at the front door, she said that they were not on the clock. During this time you had 3 more customers that drove off. Thank you