I am EXTREMELY disappointed with my customer service experience with Xfinity. I have been a loyal customer for years and am now looking at switching to another company. We recently moved and requested to transfer the service address for our internet. I was told there was already a history of service at the new address and that I could transfer the box and set up service over the phone. I attempted to do this last Sunday and as it turns out, we would need a technician to come out and do an installation, costing us $100 for his services. No issue. We scheduled the appointment for Tuesday arriving between 1PM-3PM. I never received a confirmation email so I called back later to confirm the appointment. I was advised the appointment is confirmed, no worries we will call when on the way. On Tuesday at 1:30 I hadn't heard anything and still had not received any emails or texts so I contacted customer service through the chat portal. I was advised again, yes the appointment is confirmed we will call when on the way. The arrival window passed. I contacted the chat portal again. I was advised again that the appointment was still standing. Then later in the chat was told that the tech was not going to come out at all that day. I was THEN told that there was NEVER an appointment made. I asked to speak with a supervisor but was then just transferred to wait in the queue to speak with a customer service rep all over again. I then requested again that I speak with a supervisor. I was not transferred to a supervisor but I was transferred to a member of the escalations team. After setting up an appointment for the following day and sending a confirmation email of the appointment, she advised me that the $100 fee would be waived because of the inconvenience of being lied to several times regarding the appointment. She advised that she made the notations, and after the installation services were completed, all I would have to do is contact customer service one more time, they would see the notes and be able to remove the charge at that time. Well this morning I contacted customer service and was told that higher management deemed the charges valid and they will not remove the charge and will give a $20 credit instead. So basically I continue to be lied to- I am not asking to just get the answer I want, I am asking to be told the truth and every one I have spoken to has lied or been deceitful in some way to just pass me on to the next poor soul who answers the phone. I have screen shots of all my interactions proving that I am telling the truth about what happened. I would like this company to follow through with what they say they will do instead of continuing to give me the run around as though I am not a valid customer.