Paid for a 5 year protection plan and they refused to repair my sofa and loveseat motor that went bad one year after purchase .. My mom died and because I did not report the incident 14 days after it happened they refuse to send someone to take a look at it.. They are horrible... I asked for a supervisor and they never got me one.. We spent over 5000 at the store and we have had nothing but problems getting them to commit to their part of the contract. Never buy furniture from ashley again because of this