I have a voucher for a 2 night stay with afternoon tea at a hotel of my choice. First booked hotel for May last year but I cancelled due to Covid. I tried to rebook this recently and have been told that I didn't cancel and didn't arrive for booking so was put down as a no show and hotel claimed payment from activity store. I contacted the hotel who explained this all to me but they had me booked in for 30th Oct and I had confirmation from activity store booked for 2nd November 2020. Due to Covid hotels etc. We're closed so couldn't go anyway and didn't occur to me to cancel as they were closed. I have sent email after email and not got any further but do feel this is not right after the couple of years we have had. I don't know what more I can say but my husband and I are not the type of people who would just not turn up knowing that we would loose the break. Thank you. Bev Hart