THE Original Horse Tack Company will not honor the refund policy stated in the description. (Contact them within 3 THREE days for full refund) The saddle did not fit and I contacted and got a return authorization within the 3 day time limit. Sent the saddle back and they refuse to give me the full refund. Saying I did not contact them within three days. I have called, emailed and gone back and forth with the company and they say I did not contact them correctly. Please BEWARE before doing business with this company. I followed the rules and they still refuse to honor the policy. Delivery date was Feb 13th, 2013 The policy from the website in part: Return PolicyIf you are not completely satisfied with your purchase, you may return the unused product within 30 days (we must be notified 3 days after receipt if you wish to exchange or return a saddle) of receipt (as indicated by UPS) for an exchange or refund of the purchase price of the merchandise.