They promise results that aren't realistic. Treatments are being done by Registered Nurses, not Nurse Practitioners or Medical Doctor/Dermatologist. The Nurses are young and undertrained. Their customer service skills are poor, at best. There isn't a Medical Director present at all times, as I was told. This is misleading and dangerous to all consumers. I'm very regretful that I didn't do more research when choosing a laser hair removal provider. The laser hair removal & cool sculpting results are minimal for the money that I paid. I'm very unsatisfied. Buyer beware!