I ordered "Shock it Clean" on 03/15/09. Now, 9 weeks later, and still no product!!! I have sent 3 emails to them without one reply. When I call their "customer support" phone number, 1-86*-961-****, during the stated "business hours", it rings and rings without it being answered, nor even as much as an answering machine coming on. The whole thing SUCKS!!! I am out nearly 30 dollars and no way in sight of receiving a refund, nor getting the product I ordered. You would think that, with all the money they spend on their info mercials, that they could afford decent customer support.