10 Aug, 2021 → by ClaimboUser776140
Club Jetstar subscription
1
Auto renew membership function, when set to "do not auto renew " appears to annually reset to "auto renew". Had chosen to opt out for prior years due to lack in fly time with COVID restrictions. Then without warning I receive an auto renew invoice and receipt for $55aud without reminder or 24- 48 hour prior notice of intended payment. Despite their claims on the legality of the transaction, with reference to sign up agreements, I did not authorise the refreshed "auto renew function" and subsequent payment, my banking institution has been instructed on same and payment will be withheld and disputed. The irony is Jetstar renew the subscription on the same day as a Byron Bay COVID lock down, i can not use their product and now never will. Absolute appalling corporate behaviour.