Dear Sirs, I am now reporting the unfair, impolite, and discriminatory treatment I suffered at Rockingham Salem, NH Windsor store with a non-regrettable feeling to your customer service center. Due to the epidemic, my daughter lives in school and is not allowed to go out, so she entrusted me to buy her a graduation dress. So, on April 17th, I spent USD159.90 at the Salem Rockingham Windsor store to help her buy a Light blue dress of Size1. But when the dress was sent to school, my daughter felt that it was too small to put it on, so I took it back to the store today, April 23, and wanted to exchange it for a larger one. But there is only one Size9 of the same style in the store, which is too big. So I negotiated with the store manager to see if I could exchange for other items of the same amount. She refused, and agreed to only exchange for one item. I have to agree. But when I chose a USD119.90 pink dress suitable for teenagers under the limited size and color, she refused again, saying that this one is too cheap, and I can only choose the one that is more expensive than USD159.90. I said that I could bear the balance loss, but she still refused. So I had to choose a more expensive one again. But among the options, either the size is too big or the color is too dark, which is totally unsuitable for teenagers. I had to go back and consulted with her again. Not only did she not understand, she had a bad attitude, and she humiliated her to say why others didn't come back, only you came back for exchanging. The topic was full of racist tone and attitude. Just because I am Asian. What's more, when I left the checkout counter to select clothes, she actually confided in the store with the clerk and other customers about me. Unbearable to be humiliated, I went back to her and told her that I would not change, but I wanted to post this humiliating experience on Facebook to tell everyone what happened and let the public judge it. At this time, she agreed to change the pink dress of Size 5 with. However, 2 hours have passed since I first arrived at the store. These two hours are two hours in which I have been constantly embarrassed, and two hours in which I have been constantly reprimanded and humiliated. I understand that usually your store has your policies, but during the epidemic, whether it is an airline or a hotel, special solutions will be made to customers' special problems in response to special times. Why is it only your store that embarrass customers so repeatedly? Why does your store let a racist to be the store manager? Why don't your employees have even the minimum respect for customers? Not to mention helping customers solve problems? ! I was very angry and told my family about it. My daughter now firmly refuses to wear your clothes, and strongly requests a refund and apologizes. And if you cant get your timely solution and response, she will write about our experience in social safety, calling on everyone, especially young people, to resist Windsor and resist racist behavior. The legal department of my husbands company will also provide legal assistance to me when necessary to restore the mental damage I suffered in your store! Sincerely, Wanting Zhang