Paid for this e-mail service over 20 years ago. We also are VIP Customers. Our system crashed over a week ago due to a virus. We have been e-mailing their customer service for help in re-installing our program and data. To date, they have failed to respond. This had costs us thousands of dollars in income and lost customers. There is no contact information for IncrediMail. They show that they are out of Tel Aviv 69710, Israel. I would assume that they have their offices outside of the US to protect them from lawsuits from customers they have ripped off.