On 07/04/2021 I made my first purchase on Adam and Eve. It was supposed to be for $77, taxes included, according to the website. I authorized the $77 payment. I then received an email confirmation from Adam and Eve for a purchase of $111, way more than what I authorized on the website. So I called customer service immediately, within minutes of making the purchase and getting the email, and the man who answered was less than helpful and seemed to think I was lying because he claimed he didn't see a second charge in my name, just the $111 payment. My bank statement shows both payments. He then said that it happened because I used two promo codes, which apparently you can't do but the website doesn't say anything about not being able to use more than one per order. The website is designed to keep people from stacking coupons, so you'll be prompted to pick one promo code or the other. Except that wasn't the case with the two I used. The website even displayed both discounts, gave me a total of $77, processed and approved my order. Never once did the amount on the website change. The man barely spoke to me, went silent many times so I grew frustrated and hung up. I then called again and got the same person, who was the same way, acting as if it was my fault. He did cancel my order, but told me it would be 3-5 business days before I get my money back. So i hung up again and emailed them two separate times. Someone emailed me back to call and speak with a manager to resolve the issue, so I did. While she was very polite and nice, the problem was not resolved. She tried explaining to me that the double coupon was on my end and when it reached their system the website "corrected" my payment and charged me an additional $111. I kept trying to explain to her that I was using their website that allowed the double coupon and processed and accepted my payment, that I even have screenshots of my original order total and both coupons successfully applied. I went back to the website and took more screenshots proving that the website is allowing certain coupons to be stacked and does all the way until you pay. Its only after you authorize that one amount that you'll get an email that you were charged even more. I am now looking at paying $150 late fee on my rent this month because they charged me $188 for something the website originally said would only be $77. The manager wouldn't do anything to rectify the problem. Im not one to look for free handouts, but this entire incident is ridiculous and frustrating and stressful. No one once offered even a 5% coupon and acted like it was my fault that i didn't know their so called policy about not being able to use 2 promo codes. The website will not let you use more than 1 of the same kind of code, but it certainly allowed two different promotions and now I'm to blame? I would understand if instead of charging $77 (the cost of my order with both promos) and then being charged one time for the cost of the order with just one of those codes ($111), but they took both payments and even though I called immediately to figure it out and cancel my order within minutes of purchasing, I will now owe more money because the refund will be after rent is due because of their system not recognizing this so called policy I have yet to find anything about on the website. As I said, the website will not let you use multiple codes for the same kind of promotions (% off, $ off, free shipping, etc), so if it was against the policy, why did the website allow me to use both and process my payment? They really took zero responsibility for this, just them telling me in so many words that its my fault. I have attached the screenshots to this complaint. The first picture is of my original order total, plus another $5 for insurance and processing fee (totalling $77). After is a series of screenshots I took when I went back to make sure it was the websites error and not mine. Each picture is captioned or highlighted. The last picture shows the discounts applied to the item in the cart, but i censored sensitive information.