Shortly after placing a Kohl's order online I called Kohl's to indicate that it was being shipped to an old address. The CS rep I spoke with indicated that there's nothing that Kohl's could do and that I'd have to contact the shipping vendor. This was confusing on two accounts, one that Kohl's couldn't do anything about a product order that hadn't yet shipped from their distribution center and two since the order had not shipped yet it was impossible for me to know who the shipping vendor was. So as the CS advised me I waited until the order shipped and contacted the vendor(s). Both of the vendors advised that I would have to work with Kohl's to have the address changed. I spoke to four separate Kohl's CS reps via phone and kept getting same answer "you have to speak with vendor". Both items eventually ended up at the old address. The pants delivered by FedEx via USPS who indicated that these went to their main distribution center and would be returned to Kohl's. The bed set was delivered by UPS to the old address (condo). Since this would have been dropped at the condos mail room if no one claimed it, it would have been returned to the sender (Kohl's).