Charged $134.00 but services not rendered since they could not accommodate our requests. Itinerary #: [protected] for june 5th to june 6th: We booked a suite at this hotel through expedia because it is a pet-friendly hotel. When we arrived we were told that the suite is not a pet-friendly room, and that they could give us a room with 2 queen beds. I agreed until they told me that they could not accommodate my request to have a sofa or 2 comfortable chairs since we had been driving for just over 12 hours, and sitting on the end of a bed with no back support was not an option. The lady at the desk told me to contact expedia for a refund. Even though it was about 9:30 at night we searched for a found a hotel which could accommodate us. Now 2 days later we arrived at our destination, and i called expedia. They called the hotel, and we were told that they were keeping our $134.00+!!! We are shocked that we would be charged that much for literally nothing. We did not even go into a room. No sheets, electricity, water, etc were used. The individual who is refusing to give us our money back is "sarah" the "gm" for that hotel. I called "customer service" for the hotel. They contacted "sarah", and then told me that she will not refund our money. We are not wealthy people and that much money is a hardship for us to lose for no service. We feel that this is very bad business when we did everything right and are still out that much money. We understand about hotel policies, however feel that to be penalized for that much money is unconscionable. Only about 1 hour had elapse from booking on expedia to leaving the hotel so it is not as if they had been out anything monetarily. Sarah had mentioned that our confirmation from expedia includes a statement to contact the facility for the pet policy. No such statement exists on our confirmation. Therefore, we would have no way of knowing that the suite we selected was not a "pet" room. We booked a suite, however americinn did not fulfill their end of the contract since we were not allowed the room we had booked. According to our advisors, we were not required to accept a lesser room in lieu of the one we booked. We were also advised that since americinn did not fulfill their end of the contract by giving us the room we had booked and paid for, americinn is required to reimburse for the room we had booked and entered a contract with. Under rules and restrictions on the confirmation is the sentence, "prices and room availability are not guaranteed until full payment is received." our american express was immediately charged when we booked the suite, and therefore the available suite should have been honored or we should have been reimbursed. Sarah is digging her heels in, and still refusing to reimburse us.