Plant a tree order placed on Eric L. Wilson funeral and Cremation Services on behalf of Gwendolyn Parris and the Certificate be e-mailed to [protected]@gmail.com. My card statement show the charge by by Florist One LLC to my credit card at 11;23 am AST May 18, 2021. To date the certificate has not been sent. Customer service could not help as I do not have the order number, so I was recommended to sent an email with the information to [protected]@floristone.com so that upper management could locate the order. Great ? No ! Mail delivery System report [protected]@floristone Unrouteable All this after three abruptly ended phone calls and live chat. How do I get a refund for the service not provided by Florist One. Trevlyn Millar