On the coverage map you all claim to provide service for Haysi VA 24256. I received my device and after several failed attempts to activate it, I call customer service to get help activating the phone. After 30 minutes of programming they finally tell me I can't activate phone because the closest Sprint tower is 25 miles from my house. So all that time wasted and still no phone. Either fix your coverage map or put a cell tower in my area. Several people are in need of being able to use a cell phone.