I have lived in my house for 18 years and never had carpet in my bedroom; the floor boards were sanded down and varnished. I ordered a carpet from Carpetright in September last year and asked for fitting too, to include new underlay. The carpet I purchased was a remnant and the Carpetright store was closing down so it was one of the last carpets available. Last week I woke to find about 15 beetles on my windowsill and after further investigation found them to be carpet beetles. I have complained to Carpetright and asked for them to pay for pest control, as these beetles hibernate throughout the winter and come out in the spring where they try to get outside to feed on pollen and food, hence them being on my windowsill. I have noticed more in my bedroom and a couple have been found in another bedroom. We have not found any downstairs. I made a complaint to customer services and Carpetright are saying they are confident these beetles are not from the carpet they fitted and could have flown in the window or come in from cut flowers or plants and/or the nest being disturbed when the fitting was done. I am confident these bugs have come from the carpet. Flowers and plants do not go upstairs and if the nest had been disturbed, it would have laid dormant for 18 years! And there have been no beetles found in the areas where the plants and flowers are. I asked Carpetright to make recompense for the pest control company service and they have said they will not be doing this and this is their final decision. I asked for the complaints procedure and have been told I can further this complaint through Customer Arbitrations at a cost to myself. This is not something I will be doing as I have already paid over £200 to the pest control company. I cannot believe these beetles have come from anywhere else but the carpet. Seems strange they have hatched now and the majority in my bedroom where the new carpet is.