We sold our caravan privately on the Far Grange Site (plot L7). Their procedure is such that even private sales have to go through their sales team, and as far as I can see this is purely to ensure that they get the full 12.5% share of the sale price. We needed to get a gas check completed before the sale could proceed and they agreed to set this up. No date was fixed, however they gave the earliest possible date as being the 6th or 7th of May. No confirmation was given, but they contacted me by phone on the 7th to inform me that the purchasrs were sat in their office waiting for us to attend to sign the paperwork. Fortunately we are retired, and do not live far from Far Grange, so were able to attend at short notice to complete. The purchasers had transferred the money to Bourne Leisure and were given the keys. We were surprised to find that Bourne Leisure did not transfer the balance to us within a few days. On questioning their sales person, we were informed that transfer could take 28 days, but was usually less than 14 days. Meanwhile the purchasers had full access to our caravan which we had not been paid for. 29 days after contracts were signed, the money had still not been transferred and I contacted the salesperson to see what had happened. She confirmed that they had the correct bank account details and would 'chase' it up. It is now one week later and have still not received our money.