1 Jan, 2018 → by ClaimboUser291652
car rental iceland

1

In October 2018, we rented a 2017 Jeep from Green Motion Iceland for two weeks. After the first week, the car failed us. See our video that shows our nightmare with this car: https://vimeo.com/298103925 We had two major problems, both, as of the end of November, unresolved. The tires had no tread; well below legal tread depth, leaving us in an early October snowstorm in Northern Iceland. ( see video). The car had a recurrent electrical problem; we had intermittent shutdowns where the car would not start for 15, 20 sometimes 30 minutes. On one occasion, it failed entirely, in rain storm... I phoned Green Motion Reykjavik help line. They immediately contacted a local service agent; they sent a car service truck. They started the car. The bill for the start was $408. We were charged on our Visa. Green Motion insisted it was our fault and refused to pay. We had left the car for 15 minutes, leaving it exactly in the same way that we had every other "tourist stop", all electrical shut down. I have all the supporting details and information proving that the car problem was not our fault. The VIDEO illustrates how bad the situation was from day to day. I have tried unsuccessfully three times to contact directly the manager of Green MOtion in Greenland - and have received NO RESPONSE. PLEASE, if Green Motion has a manager ( anywhere) who cares about customer service and is willing to communicate with me, I would be most appreciative!!!
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