I have a reservation for 9/16. My plane arrived half hour late and I am sitting at rental counter well after midnight awaiting a car. The cars were not cleaned, so myself and many other customers sit here for HOURS (check record for yourself) and endure the indifference of your counter employee. This is horrific. I booked through AAA and will be detailing my experience to them. The sign I am looking at in front of your counter says hertz #1 customer service. Hype/marketing.