28 Sep 2020: I was following the very strict and specific checking in process Pearson Vue has in place for online testing. On the last step my internet dropped off. I went to Customer Service as directed and waited for an agent on chat. He gave me a registration number, told me to restart my computer and attempt to log in through the link. The link didn't recognize an exam in queue. So back to the chat line and at the same time I called the phone line. It sounds like the best Pearson Vue is willing to do is cancel the first effort and make me wait several more days at least to reschedule. I've been trying to work through this for nearly three hours, still going. I don't recommend using Pearson Vue's online testing process. It has been a nightmare and I haven't even started the exam.