I tried to call someone last night and it told me I couldn't make a call so I turned my phone on and off and I tried to call customer service and I expected to talk to a human but kept getting a recorded call instead. They're not helping me whatsoever. They sent me "directions" to fix it but it did not work. I know my phone bill is paid and I've been a customer for a long time so I don't know what's going on.